No one clearly owns the application
Issues bounce between providers or internal staff, and routine updates happen only when something breaks.
Software support and maintenance / NZ + Australia
Keep important software reliable, secure and moving forward.
We provide ongoing software maintenance and product development for business applications that need attentive fixes, updates and planned improvement.
A strong fit for
Businesses with a live application that matters to customers or operations but lacks dependable technical ownership or a practical improvement rhythm.
When to consider it
Start with the business friction.
Maintenance is more than reacting to bugs. A healthy support arrangement balances urgent incidents, preventative technical work and the product improvements that keep software useful.
A former developer is unavailable
The product is live, but knowledge of deployment, infrastructure or important code paths is incomplete.
The backlog never becomes a release
Small fixes and customer requests accumulate because there is no consistent way to assess and deliver them.
How your project is quoted
Start with your workflow, users, existing systems and the change you need. We agree a useful first release and prepare an estimate around its design, development, integrations and testing. Support and later releases are scoped separately. There is no fixed price or delivery promise before we understand the work.
Based in Christchurch, we work with businesses across New Zealand. Discuss your software project.
What the work should improve
A useful result, not a feature inventory.
01
Create clear ownership for incoming software issues
02
Prioritise reliability, security and dependency updates
03
Make small improvements without a new project each time
04
Build useful technical and operational documentation
05
Plan larger product changes with better context
Our own product / FiveStar Loyalty
See how we connect customer experience, operations and analytics.
Our flagship SaaS shows how Apple and Google Wallet rewards, staff checkout tools, campaigns and a merchant dashboard work together in one connected platform.
What can be delivered
A complete path from decision to usable software.
Support begins with understanding the product and its operating environment. The ongoing arrangement can then match the application's risk, usage and roadmap.
01
Application health assessment
A review of the codebase, dependencies, environments, known issues and the practical risks of taking ownership.
02
Issue and incident workflow
A clear route for reporting, assessing and prioritising problems, including what information helps investigation.
03
Maintenance releases
Agreed fixes, compatibility work and dependency updates tested and released through a repeatable process.
04
Improvement roadmap
Product requests and technical work organised by value, risk and dependency rather than arrival order alone.
How delivery works
Make the important decisions before they become expensive.
- Step 01
Assess before taking ownership
We review access, code, environments, dependencies, documentation and known problems to identify immediate risks.
- Step 02
Stabilise the essentials
Critical reliability, release and security concerns are prioritised before broader feature development.
- Step 03
Establish a working rhythm
Issues, maintenance and improvements move through an agreed review, testing and release process.
- Step 04
Plan with product context
Regular prioritisation keeps technical health and user needs visible as the application evolves.
Before you enquire
Common questions
Clear answers help you decide whether this is the right next step before a sales conversation.
Can you take over software built by another developer?
Potentially. We first need access to assess the codebase, environments, dependencies and documentation. That review identifies whether the application can be supported safely and what stabilisation work may be needed.
What information helps with a software handover?
Source-code access, hosting details, deployment steps, architecture notes, service accounts, known issues and recent priorities are useful. Missing documentation does not automatically prevent a handover, but it affects the initial assessment.
Does maintenance include new features?
It can. The arrangement should distinguish urgent issues, preventative maintenance and planned product improvements so each type of work can be prioritised and reviewed appropriately.
Can you support a business-critical application?
That depends on the technology, current condition, required response expectations and access to the operating environment. These factors need to be reviewed and agreed before support begins.
Related expertise
Explore the connected parts of your project.
Custom software development
Christchurch-based custom software development for New Zealand businesses. We map your workflows, connect existing tools and build practical systems from discovery through launch and support.
SaaS product development
We help founders and established companies shape, design and develop subscription software with the product, account and operational foundations needed to launch.
System integration and API development
We develop APIs and system integrations that move approved data between business tools, reduce duplicate entry and make cross-system workflows more reliable.
Start with clarity
Send the requirements you have. We’ll help organise what comes next.
Tell us about the current process, who uses it and the result you need. Early notes, screenshots or spreadsheets are enough to begin.