Ask at a useful moment
The purchase confirmation gives customers a clear route to your Google review page.
Customer engagement
Make it easy to share an honest experience.
After a confirmed purchase, invite customers to leave a Google review through a simple link. Their review is optional and separate from their loyalty reward.
Included in every plan. Reviews are written on Google; link clicks do not establish published reviews.
Google review requests
A clear invitation. An honest review.
Keep the choice theirs
Customers decide whether to leave a review. Rewards are not tied to a positive review.
Understand link activity
Review-request and link-click activity helps you see how customers use the invitation.
How it works
Three steps. One clear next action.
Connect your review link
Use the Google review destination for your business.
Confirm the purchase
Staff confirm an eligible sale, then the customer can see the review invitation.
Let customers choose
The customer follows the link and writes their review on Google if they wish.
Customer engagement
Build a programme that works together.
Explore the tools that fit your programme and your plan.
Your questions
A few things to know.
Is this included in every plan?
Yes. Google review requests are included in Core and Growth.
Does FiveStar collect the Google review itself?
Customers write their reviews on Google. FiveStar provides the invitation and measures supported request and link-click activity; a click is not proof that a review was published.
Does the customer need to leave a positive review?
No. Leaving a review is optional, and their loyalty reward does not depend on the rating or on submitting a review.
Choose the next step for your customers.
Compare the existing plans or speak with us about the tools your business needs.
See plans