1
Join at the counter
Put an NFC stand or QR code by the till. Customers tap or scan, then sign up once on your branded page.
FiveStar Loyalty · Made for local businesses
A little loyalty.
A lot to come
back for.
Your brand in their Wallet. Rewards they can look forward to. Give customers a reason to return—and an easy way to bring a friend.
Digital loyalty cards for Christchurch and New Zealand businesses.
Apple + Google WalletNo separate appFrom NZ$39 + GST/month
Your brand. Their everyday Wallet.
Real passes from cafés, barbers and salons.
Made to fit your day
Cafés & bakeries
•Barbers & salons
•Retail
•Restaurants
•Local services
How it works
One signup. A card they can keep. A reason to return.
2
Keep the card in Wallet
Staff confirm each purchase to add points or stamps. Customers show their Wallet pass at the next checkout—no paper card to remember.
3
Come back to redeem
Customers see their available vouchers on their phone. Your team redeems the chosen reward when they return.
Customer screens shown in full. Reward amounts are examples you can configure for your business.
Google review requests
Ask for a review while the visit is fresh.
After a confirmed purchase, the customer sees a Google review button on their own phone. One tap takes them to leave feedback, without searching for your business.
At a café, salon or local shop
At checkout, invite your customer to use the review button on their thank-you screen. They can respond while the experience is still fresh.
Fewer steps can make customers more likely to follow through.
Reviews are optional. Customers earn their loyalty rewards whether or not they leave a review.
See the customer experienceA customer’s experience
From paper cards
to an easier every day.
Moh BasharatiGoogle review
“We were set up and running within a few hours, and the platform is very simple for us to manage day to day.”
“Our customers can now keep their loyalty card directly in Apple Wallet or Google Wallet, so we no longer have to worry about printing cards or manually stamping them.”
In Moh’s words
“We went from around 570 reviews to 592 in less than three weeks.”
Put loyalty to work
Use rewards around the way you do business.
Practical ways to use FiveStar at a café, salon, shop or restaurant. Choose the tools and rewards that fit your business.
Café stamps
Make the next coffee worth coming back for.
Use a ‘buy 8, get 1 free’ stamp card. Staff add a stamp at checkout; customers keep the card on their phone.
Points on spend
Reward what customers spend.
For a shop or restaurant, turn eligible purchases into points towards a voucher. Customers can see when their reward is ready.
Multiple reward tiers
Give regulars another reward to aim for.
Offer a small voucher at one points level and a larger reward at the next. Multiple tiers are included with Campaign.
Wallet updates
Keep your next offer close at hand.
Loyalty and Campaign include a text Wallet update every 24 hours. Campaign adds picture notifications with your own message, sharing the same sending limit.
Automatic reminders
Invite lapsed customers back.
Use Campaign to send an automatic reminder when a customer has not visited for a while—useful for a salon or café with regular visitors.
Email campaigns
Give customers a reason to plan a visit.
Send opted-in customers an offer or a new-menu update from your dashboard. Campaign includes 2,000 win-back emails each month.
Two add-ons. More reasons to visit.
Welcome someone new. Give regulars a reason to return.
Refer a friend
Give regulars a reason to bring a friend.
Set a reward for your customer and their friend. Both receive their vouchers after staff confirm the friend’s first purchase.
Optional with Loyalty or Campaign
- Choose both rewardsSet each person’s voucher and voucher expiry date.
- Make it easy to shareCustomers join through your programme link or QR code, then send their personal link to a friend.
- Reward the first purchaseStaff confirm the visit. Both people get an email with their voucher and Wallet link.
Track friends who joined and referral vouchers issued, branch by branch.
NZ$29 + GST/month for all branches. Issued vouchers keep their original expiry if you end the referral programme.
Explore the referral add-onOnline Gift Vouchers
Give them a gift worth coming in for.
Turn a social post, ad or website visit into a reason to walk through your door. Share an Online Gift Voucher with new customers, your regulars, or both.
NZ$29 + GST/month · all branches
- Make the gift your ownChoose the reward, valid branches and separate dates for claiming and redeeming it. Tick New customers only when you want to welcome first-time members.
- Share your link or QRNew visitors see the gift above signup. Existing members go straight to the voucher and choose Add voucher when eligible.
- Welcome them in storeCustomers keep the voucher with their rewards and can save their pass to Wallet. Staff redeem it at one of your selected branches.
Track clicks and verified signups for your current voucher link.
Optional with Loyalty or Campaign. Results stay after deletion and reset when a new voucher link goes live. Issued vouchers keep their promised branches and expiry.
Add Online Gift VouchersWallet picture notifications
Something new?
Put it in their pocket.
Your new menu, fresh arrivals or seasonal offer can live right alongside their rewards. Choose a picture, add a message and give your regulars a reason to visit.
Included with Campaign
01
You share it
Upload your picture from the dashboard.
02
They see it in Wallet
Your offer, beside their next reward.
Picture and text Wallet notifications share one send every 24 hours. A saved Wallet pass is needed; alerts and refresh timing depend on the customer’s device and Wallet settings.
Business dashboard
Know what brings customers back.
See visits, rewards, gift voucher link activity and referral results for your selected branch. Use the same dashboard to manage your rewards and decide who to reach next.
Online Gift Voucher clicks & signups
See how many visitors open your current voucher link and how many new customers join through it.
Friends Joined
Count new customers who joined through a friend’s referral link.
Referral Vouchers Issued
See how many referral vouchers were issued after qualifying purchases.
Results for each branch
Switch locations to review each branch’s activity separately.
Gift voucher and referral analytics come with their respective add-ons. Results stay after deletion and reset when a new voucher link or referral programme goes live. Top 3 referrers ranks completed first purchases.
Monthly plans
A plan for the way you grow.
Monthly prices in NZD, plus GST. Choose a plan, then select any add-ons at signup.
| Features Included Not included | StarterDigital cardNZ$39+ GST / monthChoose Starter | LoyaltyLoyalty toolsNZ$69+ GST / monthChoose Loyalty | RecommendedCampaignAutomated growthNZ$89+ GST / monthChoose Campaign |
|---|---|---|---|
| Everyday loyalty | |||
| Apple & Google Wallet | Included | Included | Included |
| Unlimited customers | Included | Included | Included |
| QR & NFC signup | Included | Included | Included |
| Points or stamps | Included | Included | Included |
| Google review requests | Included | Included | Included |
| Reward tiers | 1 | 1 | Multiple |
| Checkout devices included | 1 | 2 | 3 |
| Locations included | 1 | 1 | 1 |
| Setup | NZ$49 once | Free | Free |
| Messages & growth | |||
| Daily Wallet notifications | Not included | Included | Included |
| Email campaigns | Not included | Not included | 2,000 / month |
| AI automation campaigns | Not included | Not included | Included |
| Automatic inactive-customer reminders | Not included | Not included | IncludedAI |
| Wallet picture notifications + custom message | Not included | Not included | Included |
| Optional add-ons | |||
| Online Gift VouchersOne monthly add-on. All branches. | Not included | + NZ$29/ monthAdd | + NZ$29/ monthAdd |
| Refer-a-friendOne monthly add-on. All branches. | Not included | + NZ$29/ monthAdd | + NZ$29/ monthAdd |
| Referral emailsWith the referral add-on. | Not included | 2,000 / monthper branch | Shared email allowance |
| Extra checkout devicesPrice per device, per month. | NZ$1010 devices max. | NZ$1010 devices max. | NZ$1020 devices max. |
| Extra email capacityPer 2,000 emails, per month. | Not included | NZ$10with referrals | NZ$10 |
| Extra locationsPrice per location, per month. | Not included | NZ$29 | NZ$29 |
Add-ons are optional and billed monthly, plus GST. Starter setup is a one-off fee. Loyalty and Campaign setup is free.
What Online Gift Vouchers includes
NZ$29 + GST/month covers the whole account on Loyalty or Campaign. Share your own gift voucher by link or QR, welcome new customers or include existing members, choose valid branches, and set separate link and voucher expiry dates. Track link clicks and signups for your current voucher link. Your business chooses and funds the reward.
Review and cancel the add-on from Help → Plans & add-ons in your dashboard. For Stripe subscriptions, untick the add-on and confirm the reviewed change; access continues until the displayed renewal date. Manually billed accounts can contact us to arrange cancellation.
How referral emails and vouchers work
Referrals cost NZ$29 + GST/month for the whole account. Offers and results follow your chosen shared or independent branch setup. Loyalty includes 2,000 referral emails per branch each month; Campaign shares its email allowance across campaigns and referrals. Both referral vouchers are issued after the friend’s first staff-confirmed purchase and keep their original expiry if the referral programme is taken down.
Questions answered
Make it work for your business.
Book a walkthrough to see the customer, checkout and business-dashboard experience before choosing your plan.
Book a product walkthroughWhen are referral vouchers issued?
Both the referring customer’s voucher and their friend’s voucher are issued after the friend’s first staff-confirmed purchase. Signing up alone does not issue referral vouchers.
How do Online Gift Vouchers work?
Share a gift by link or QR. New customers see it above signup and verify their details; existing members can choose Add voucher unless you select New customers only. Choose the valid branches, the last day to claim, and a separate voucher expiry. Staff redeem the voucher at an eligible branch.
What does Online Gift Vouchers cost?
It is an optional add-on with Loyalty or Campaign at NZ$29 + GST per month, charged once per account for all branches. Your business chooses and funds each reward. It includes link-click and signup analytics for the current voucher link.
Can I share pictures and new deals without social media?
Yes. Campaign includes Wallet picture notifications. Share a menu, product or new deal with a custom message on saved customer Wallet passes. Picture and text notifications share one send every 24 hours; alerts depend on the customer’s Wallet and device settings.
Can I choose my own rewards?
Yes. Choose the rewards, voucher wording and expiry date to suit your business. The rewards shown are examples; merchant rewards are funded by your business.
Do customers need to download an app?
No. Customers join on a web page and save their loyalty pass to Apple Wallet or Google Wallet, without downloading a separate loyalty app.
Can I offer coffee stamps or points based on spend?
Yes. Use Stamp Mode for rewards such as ‘buy 8, get 1 free’, or Spend-Points Mode for retail, restaurants and other purchases.
What does my team use at checkout?
Your team uses a secure checkout screen on an approved phone, tablet or computer to add points, issue stamps and redeem rewards.
Can I use more than one checkout device?
Yes. Each plan includes device slots, and additional devices are NZ$10 + GST per month each.
Can I change plans later?
Yes. Upgrade securely from your merchant dashboard and review the remaining-period price difference before paying. You can also add email capacity when you need it.
Is refer-a-friend included?
It is an optional add-on for Loyalty and Campaign at NZ$29 + GST per month. One monthly payment covers every branch. Offers and results follow your chosen shared or independent branch setup.
How do Google review requests work?
Customers see an invitation to leave an honest Google review directly on their mobile screen after a genuine visit. The review button gives them a direct next step, and they can choose to skip. Businesses must never incentivise reviews or filter people based on expected sentiment.
How does the money-back guarantee work?
Your first yearly Full Launch Offer pack is covered by a 30-day money-back guarantee. Contact us about a refund within 30 days of payment. The subject is already filled in. Sharing a cancellation reason is optional and will not affect your refund. View the guarantee terms.
FiveStar Loyalty
Make every visit part of your loyalty programme.
Choose a plan to begin setup, or book a walkthrough to see how FiveStar works for customers and your team.