Customer engagement

See the activity behind your loyalty programme.

Review recorded customer activity, coupon claims and redemptions by date range and location. Games, gift balances and referrals add reports when those tools are enabled.

Measures describe supported FiveStar activity. They do not establish business-wide sales attribution or guaranteed results.

First-party dashboard capture. Example activity shown is not a customer performance claim. Select the screen to enlarge it.

Analytics

First-party FiveStar dashboard showing repeat visits, active Wallet passes, rewards and customer-link activity.

First-party dashboard capture. Example activity shown is not a customer performance claim. Select the screen to enlarge it.

Analytics

Know what happened in your programme.

Choose a useful view

Use 7, 30 or 90 days, or a custom range, for your account or a selected location. Compare with the previous period.

Follow the coupon journey

Review source links, joins, claims, redemptions and ended campaigns, plus recorded returns with a complete 30-day follow-up window.

Keep the figures in context

Growth adds game plays and prize reporting. Gift and referral reports follow the relevant add-ons. Recorded activity does not prove incremental revenue.

How it works

Three steps. One clear next action.

01

Record customer activity

Staff confirm eligible purchases and redemptions through approved checkout devices.

02

Choose your scope

Select the date range and account or location view. Keep lifetime totals separate from the selected-period report.

03

Review what happened

Compare recorded claims, redemptions and return visits before adjusting your next campaign.

Customer engagement

Explore the tools that fit your programme and your plan.

Your questions

A few things to know.

Which plans include merchant analytics?

Core and Growth include merchant analytics. Game reporting follows Growth, while monetary gift balances and referral reports require the relevant optional add-on.

What does a recorded return after coupon use mean?

It means a coupon redemption was followed by another recorded visit within 30 days, using only redemptions with a complete follow-up window. It does not show that the coupon caused the return or measure incremental profit.

Does a review-link click mean a review was published?

No. Link clicks describe interaction with the invitation, not the completion or content of a Google review. A prepared Wallet link also does not prove that a pass was saved.

Does this show all my sales or predict results?

The dashboard shows activity recorded through FiveStar. Coupon face value and issued gift value are not measured revenue. Reports do not provide a complete view of all business sales or predict future spending.

Choose the next step for your customers.

Compare the existing plans or speak with us about the tools your business needs.

See plans