Practices growth playbook
How Considerate Review Requests Can Support Patient Trust
Fresh, authentic feedback helps a hesitant new patient feel more confident. The key is having a consistent, considerate way to ask without adding work to the front desk.
Who this guide is for
Busy practitioners needing patient reviews without sacrificing time or risking compliance.
01
The simplest moment to ask
A post-appointment SMS or email can gently invite appropriate feedback while the experience is still fresh. The request is timed, branded, and easy for the patient to act on—rather than relying on staff to remember a manual follow-up.
02
Why recent, genuine feedback is useful
Recent reviews can help prospective patients understand what others experienced, but they should not be treated as a guaranteed source of bookings. Requests must invite honest feedback and must not filter people based on whether they are likely to leave a positive review.
03
A repeatable feedback workflow
A review-request workflow can organise timing, delivery and reporting so staff do not rely on memory. It still needs human ownership and should be configured around the practice's policies, privacy obligations and each platform's current requirements.
Next step / Review Automation
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